RETURNS & EXCHANGES

Each piece of Micaela Dietrich Jewellery is hand made with attention to detail and the upmost care to ensure you receive a treasure that will last a lifetime.

As most of my pieces are made to order, please take the time to consider your purchase carefully. I do not offer refunds for change of mind or incorrect sizing. An exchange for another piece of the same or greater value (additional cost will apply) is available within 7 days from confirmation of receipt of your items (excluding earrings due to hygiene restrictions).

After this period an exchange or repair will be applicable for faulty items only; please take care when selecting your purchase.

Please note a refund or exchange will not be provided for incorrect sizing. I will endeavour to assist in this where possible, however it is the customers responsibility to select the correct size. All additional postage costs will be the customers responsibility and a fee of $30 per resize will apply.

Please keep in mind not all pieces are able to be resized, please contact me for assistance with sizing of your piece if you are concerned.

FAULTY ITEMS

A repair or exchange is available for faulty items due to manufacturing within 6 months from original purchase date. Manufacturing faults do not include: broken chain; cracked or chipped stone; general wear and tear including items that have been bent out of shape or twisted.

As all Micaela Dietrich Jewellery is handmade, individual artistic works, each piece has a delicate and fragile nature. Please ensure to take care of your piece responsibly. It is not recommended that jewellery is worn on a daily basis, i.e. showering, during exercise, or sleeping.

CONDITIONS

If you are shipping a faulty item, a refund will be given after inspection of the item. Items that have been damaged due to rough wear and tear are not considered faulty and will not be accepted.

*Custom orders are not refundable*

*All additional return shipping and handling costs are at the customers expense, this must be paid prior to the piece being assessed using Aus Post with signature on delivery*

*Please note not all stone set jewellery is able to be repaired, please take care with your new piece*

Please email info@micaeladietrich.com for any returns enquiries.